Find your leaders.
Keep them.
Plan for the next ones.

In some firms the people in the middle set the limit on how much work you can take. We help you find them, keep them, and plan ahead. We back it with data, and we show you how sure we are.

The New York skyline at dusk, lit in gold
Photo: Carol M. Highsmith, Library of Congress (public domain). Cropped and toned.
Three Answers
for most hiring problems, named before we see your data
75% of Cost
is payroll, in the firms we measure
100–1,000
the size of firm this is built for
Where we work

Firms where payroll is the P&L.

The same method, proven in different industries. Pick yours.

Now serving

Hospitality leadership

Hotels, restaurant groups and contract dining. The chef, the director, the general manager: the seats that run the business and take longest to fill. We read 11,650 careers and 527 New York hotel jobs.

See hospitality →
Flagship

Engineering and construction

A licensed engineer must seal the drawing, so the middle of the ladder is a legal limit on how much work a firm can take. Payroll is 75% or more of operating cost.

See the industry →
The widest gap

Accounting and audit

The shortage here is not just tight. It is fought over. 94% of firms report one, and everyone is hiring from everyone else.

See the industry →
Densest data

Fintech and software

Engineering levels are the most standard of any sector, so the read is sharper than almost anywhere. When a rival is winning, we can usually say which one.

See the industry →

Also: healthcare operators and other owner-led, multi-site businesses. Ask whether we fit →

What we do

Three things. One plan.

Finding people, keeping them, and planning for the next ones feed each other. What we learn in one makes the next one better.

Find

We fill the hard seats, or we become your hiring team. Search for one seat, or a team on retainer.

See how →

Keep and plan

We show why people leave, build the ladder that keeps them, and plan the seats that will open. This is our Talent360 method.

See how →

Run New

We build next year's labor budget and people plan, so the numbers and the seats agree.

See how →
One question, three answers

Most hiring problems start in one of these three.

With one firm you have a description. Only a peer set makes it a diagnosis. We name all three answers before we look at your data.

The market

Your peers show the same problem. The shortage is real, and nothing inside fixes it. What you need is flow.

Then we source →

A rival

Your leavers go to a few named places. That is a funnel, not drift. The firm taking your people is also the best place to recruit from.

Then we counter →

It is you

You do worse than your peers, and leavers scatter. Nobody is taking them. They are just leaving, and that is a different problem.

Then we fix the cause →
What the data says

Numbers we can stand behind.

Five-star guests, two-year managers
Share who stayed three years or more with one employer

Bar chart. All employers 44 percent, luxury international hotels 43 percent stayed three years or more.

HumanWorks analysis of completed stays. No control group.
A ladder keeps people
Among people who had already stayed two years

Grouped bars. Reached year three: 88 percent with a second job inside the company, 58 percent without. Reached year four: 75 percent versus 37 percent.

Got a second job inside the companyDid not
HumanWorks analysis, 11,650 careers. The strongest people may be the ones promoted, so read this as a direction.
Sixteen employers, four in ten leader seats
Manager-or-higher postings in New York hotels, n = 248

Split bar. 16 employers hold 101 of 248 leader seats, 41 percent. All other employers hold 147 seats, 59 percent.

HumanWorks reading of 527 public New York hotel postings from 275 employers, Sept to Oct 2026.

These are directions, not proof. Read more in Knowledge →

Why believe it

The framework comes before we look at you.

✦

All three answers, named in advance

Two of the three sell you less work, not more.

✦

Every number shows its grade

Full count, filtered, third-party, or anecdote. We only compare numbers of the same grade.

✦

We report what failed

A named limit is a strength in a conversation. A hidden one is a problem the moment you ask.

"A recruiter who only sells searches has no choice but to conclude that you need more searches."
— Why we sell all three answers
Latest from Knowledge

What we are learning.

ResearchHospitalityOctober 5, 2026

Five-Star Guests, Two-Year Managers

We expected luxury hotels to keep their managers longest. They do not. 43% stayed three years or more, against 44% for all employers.

Read · 6 min →

All of Knowledge →

Get Started

What is the role you are struggling with most?

A short call, not a pitch deck. If the answer is the market, or something a search will not fix, we will say so.

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